Shipping & Returns
We use carriers that provide the most efficient service at a reasonable cost to ship your order. When selecting a shipping method, please be aware that your shipment may ship via an alternate carrier, as long as the delivery time frame is maintained. You will receive a tracking number via email once your order ships.
Orders received by noon usually ship the same business day. Orders placed on weekends or holidays will ship the next business day. If you have a specific date that your order must arrive by, please contact us before placing your order.
We will contact you before shipping your order if we are aware of any issues.
We ship most bicycle orders 80-95% assembled in a box. You will be responsible for unpacking and disposing of the packing material. In order to provide a shipping quote, we will need your full street address and postal code/zipcode. If you have access to a commercial address that has a loading dock and normal receiving hours, the costs are less expensive.
In the rare case of a damaged bike due to shipping, please do not assemble or use the bike. Take photos of the box and its contents. Provide a descriptive list of what is damaged. Most companies will ask you to make the damage claim yourself, but we will assist you with this on your behalf AS LONG AS WE ARE NOTIFIED WITHIN 48 HOURS OF RECEIPT.
You must bring your bike to your local bike shop for a damage assessment. We will do our best to send you replacement parts if necessary. We are not responsible for the labour charges of your local bike shop, as they vary from store to store and city to city.
Returns & Replacements
All purchases (excluding sale items, special orders, and bicycles shipped via freight) are returnable within 14 days for an exchange or refund. Items need to be in new condition. Returns must include original packaging and receipt, unless defective. To recover the finance charges we incur, a fee of 5.5% may apply on all refunded credit card payments, whether for deposits or purchases.
In store sale items are returnable for store credit or exchange only. Online sales, sales of special order items, and of all bicycles that we ship via freight are final, unless defective.